Refund Policy - FASTMOS

Thank you for choosing FASTMOS. By purchasing or using any FASTMOS product or service, you acknowledge that you have read, understood, and agreed to this Refund Policy. Different products may be subject to different refund conditions due to the nature of the service, upstream providers, registries, certificate authorities, payment processors, and other third-party service providers.

Cloud VPS

24-Hour Refund No-reason refund within the eligible period

Dedicated Servers

72-Hour Refund No-reason refund within the eligible period

Domain Registration

Non-Refundable No refunds after successful registration

SSL Certificates

72 Hours After Issuance Refund available where eligible

1 General Refund Principles

FASTMOS aims to provide a satisfactory service experience to every customer. If your purchased service meets the conditions stated in this Refund Policy, you may submit a refund request within the applicable refund period through the FASTMOS client area or official support channels.

The refund period is calculated from the actual activation, delivery, or certificate issuance time of the service.
Refund requests must be submitted through the FASTMOS account that originally purchased the service.
Customers may be required to provide the order number, product details, and relevant payment information for verification.
FASTMOS reserves the right to manually review accounts that demonstrate frequent, repeated, or unusual purchase-and-refund activity.
Orders involving fraud, abuse of the refund policy, or deliberate attempts to avoid legitimate service charges are not covered by our standard refund guarantees.

2 Cloud VPS Refund Policy

FASTMOS Cloud VPS services are eligible for a 24-hour no-reason, unconditional refund from the time the service is successfully activated.

Provided that the service has been used normally and has not violated the FASTMOS Terms of Service or Acceptable Use Policy, customers may request a refund within 24 hours of activation without providing a specific reason.

Once a refund is approved, the associated Cloud VPS may be suspended, terminated, and permanently deleted. Customers are responsible for backing up all important data before submitting a refund request. FASTMOS is not responsible for data loss after the service is terminated.

3 Dedicated Server Refund Policy

FASTMOS Dedicated Servers, Bare Metal Servers, and standard server rental services are eligible for a 72-hour no-reason, unconditional refund from the time the server is delivered or activated.

Once the refund is approved, the server may be suspended or terminated, and all related IP addresses, bandwidth allocations, hardware resources, and network resources will be reclaimed.

Custom hardware, special configurations, specially procured equipment, one-time setup services, third-party software licenses, custom network services, or other services involving irreversible third-party costs may be excluded from the standard refund guarantee. Where possible, FASTMOS will disclose such exclusions before purchase.

4 Domain Registration Refund Policy

Domain names are digital products that are submitted in real time to domain registries and third-party registrars.

Once a domain registration has been successfully completed, it is non-refundable and cannot be cancelled or reversed for any reason.

The following circumstances do not qualify for a refund, including but not limited to:

Registering the wrong domain name or domain extension;
Typographical or spelling errors in the registered domain;
Changing your plans after registration;
Not using the domain after registration;
Finding a lower price from another registrar;
Being unable to deploy a website due to customer-side reasons;
Trademark, brand, legal, or third-party rights disputes.

Customers are strongly advised to carefully verify the domain name, extension, registration period, and registrant information before payment.

5 SSL Certificate Refund Policy

Standard SSL certificates purchased through FASTMOS may be eligible for a refund within 72 hours after the certificate has been officially issued by the Certificate Authority.

Refund requests submitted more than 72 hours after issuance are generally not eligible for refund. If a certificate cannot be used because the customer submitted an incorrect domain name, incorrect organization information, failed to complete domain validation, or encountered another customer-caused issue, the refund will be processed according to the actual refund rules of the Certificate Authority.

Certain certificate brands, enterprise certificates, custom certificates, or products that are non-revocable under Certificate Authority rules may be subject to different refund conditions. Any special terms shown on the product page or order page will take precedence.

6 Circumstances Where Refunds Will Not Be Provided

To protect the FASTMOS network, data centers, upstream providers, and other customers, FASTMOS reserves the right to deny full or partial refunds under any of the following circumstances:

Use of FASTMOS services for illegal activities, fraud, network attacks, unauthorized scanning, intrusion attempts, spam, phishing, malware distribution, or other abusive activities;
Hosting, publishing, transmitting, or distributing content prohibited by applicable law, local authorities, the jurisdiction in which the server is located, the data center, or upstream network providers;
Suspension, termination, or shutdown of service requested by government authorities, courts, regulatory bodies, law enforcement agencies, data centers, or upstream carriers;
Serious violations confirmed following abuse complaints, copyright complaints, fraud reports, or security incidents;
Use of FASTMOS infrastructure to conduct DDoS attacks, brute-force attacks, network scanning, unauthorized access attempts, or other activities that threaten Internet security;
Use of false identities, stolen payment methods, unauthorized credit cards, fraudulent accounts, or other high-risk payment activity;
Repeated purchases and refunds through multiple related accounts where there is clear evidence of abuse of the refund policy;
Refund requests submitted after the applicable refund period has expired;
Products, promotions, or orders clearly marked as “non-refundable,” “final sale,” or subject to equivalent restrictions.

Services suspended or terminated due to illegal activity, abuse, network attacks, fraud, government requests, regulatory requirements, or serious violations are not eligible for refund.

7 Refund Methods

Once a refund request has been approved, customers may choose one of the following refund methods, subject to availability:

Refund Method	Availability	Description
Original Payment Method	Available	The approved refund will be returned to the original payment method used for the order.
FASTMOS Account Balance	Available	The approved refund may be credited to the customer's FASTMOS account balance for future purchases or renewals of FASTMOS services.

8 Payment Processing Fees and Third-Party Charges

Certain payment methods may involve third-party processing fees, card fees, cross-border settlement fees, currency conversion charges, or refund processing charges.

Where a payment processor, bank, card network, or third-party provider charges a non-refundable fee, FASTMOS and the customer will generally share such actual payment processing costs.

The final refund amount may therefore be adjusted according to the actual non-refundable processing charges imposed by the relevant payment provider.

If the customer chooses a refund to FASTMOS account balance, and no external refund transaction is required, external refund processing fees may generally be avoided.

Differences caused by currency exchange rates, intermediary bank charges, card network fees, international transfer fees, or third-party settlement rules are not considered an underpayment of the refund by FASTMOS.

9 Refund Processing Time

FASTMOS will review complete refund requests as soon as reasonably possible. Once approved, the refund will be submitted for processing.

Refunds to FASTMOS account balance will generally be credited shortly after approval;
Credit card, PayPal, or other third-party payment refunds are subject to the processing time of the payment provider and issuing bank;
Bank transfer or manually processed refunds may take longer due to banking days, international settlement procedures, and intermediary banks.

FASTMOS cannot control the final posting time once a refund has been released to a bank, card issuer, payment processor, or other third-party financial institution.

10 Service Data and Backups

Once a refund has been approved, FASTMOS may immediately or within a reasonable period suspend, terminate, delete, or reclaim the related service and associated resources.

Customers are solely responsible for downloading and backing up all important data before submitting a refund request. After service termination, refund completion, or resource release, FASTMOS does not guarantee that any server data will remain available.

11 Promotions, Discounts, and Special Orders

Promotional services, discount codes, limited-time offers, custom orders, enterprise agreements, and bulk purchases may be subject to separate refund conditions.

Where a product page, quotation, contract, order confirmation, or special agreement specifies different refund conditions, those specific terms will take precedence over the general provisions of this Refund Policy.

12 Chargebacks and Payment Disputes

If you have any concerns regarding an order or service, we strongly encourage you to contact FASTMOS Support first through the client area or official support channels.

If a customer initiates a fraudulent or unjustified chargeback, reversal, payment dispute, or payment cancellation without first attempting to resolve the issue with FASTMOS, FASTMOS reserves the right to suspend the related account and services and recover reasonable third-party costs arising from the dispute.

13 Refund Policy Summary

Product	Refund Period	Refund Policy
Cloud VPS	Within 24 hours of activation	No-reason, unconditional refund
Dedicated / Bare Metal Servers	Within 72 hours of delivery	No-reason, unconditional refund
Domain Registration	After successful registration	Non-refundable for any reason
SSL Certificates	Within 72 hours after issuance	Refund available where eligible

14 Contact Us

If you have any questions regarding refund eligibility, refund requests, or refund status, please submit a support ticket through the FASTMOS client area or contact our customer service team.

FASTMOS Customer Support
Website: www.fastmos.com
Email: support@fastmos.com
Support Availability: 24/7

15 Updates to This Refund Policy

FASTMOS may update this Refund Policy from time to time due to changes in our services, third-party provider policies, payment processing rules, legal requirements, regulatory requirements, or operational needs.

Updated versions of this Refund Policy will become effective upon publication unless otherwise stated. For existing orders, applicable law, the terms in effect at the time of purchase, or any specific agreement between FASTMOS and the customer may continue to apply where appropriate.